1. Introduction
Welcome to The Kitora. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase from us or interact with us through our website, Instagram, Facebook, or WhatsApp.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
2. Information We Collect
When you place an order or contact us, we may collect the following information:
- Full name
- Delivery address (house number, street, city, state, PIN code)
- Mobile number and/or WhatsApp number
- Email address (if provided)
- UPI transaction reference number or payment confirmation
- Instagram or Facebook username (when you order via social media DMs)
- Any messages, photos, or feedback you voluntarily share with us
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Coordinate delivery through our courier partners
- Send order confirmation and shipping updates via WhatsApp or SMS
- Respond to your queries and provide customer support
- Improve our products and customer experience
- Share order-related updates on WhatsApp (we do not send promotional messages without your consent)
4. Payment Information
The Kitora currently accepts payments only via UPI (Unified Payments Interface). We do not collect, store, or process your bank account details, UPI PIN, or any sensitive payment credentials. UPI payments are processed directly through your UPI app (such as Google Pay, PhonePe, or Paytm). We only receive a payment confirmation and transaction reference number.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected — primarily to process orders, manage returns, and meet legal obligations. Order-related information is typically retained for a period of 2 years in accordance with standard business practice.
8. Your Rights
As a customer, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for promotional communications at any time
To exercise any of these rights, please contact us using the details provided at the end of this policy.
9. Children's Privacy
Our DIY kits are designed for individuals aged 12 and above. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
10. Security of Your Information
We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the Grievance Officer are as follows:
Officer Details
Name: Hemal Simon
Brand: The Kitora
Email: thekitora@gmail.com
WhatsApp: +91 99449 34333
Response Time: Within 48 hours on business days
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019.
6. Social Media and Platforms
When you interact with us on Instagram, Facebook, or WhatsApp, those platforms have their own privacy policies that govern how they collect and use your data. We recommend reviewing their respective privacy policies. The Kitora only uses information shared in those interactions to fulfill your order or respond to your inquiry.