Q1: How long does it take to receive my order?
After placing your order, here's what to expect:
- Processing: 1–2 business days (we pack, quality check, and verify every kit before shipping)
- Delivery: 2–7 business days depending on your location
You'll get a tracking number via email and WhatsApp once your kit ships, so you can follow its journey to your door.
Q2: What's inside THE KITORA crochet kit? Will everything I need be there?
Yes! Every kit contains:
- Colored yarn (enough to complete the whale character)
- 3.5mm crochet hook (pre-selected for the yarn weight)
- Safety eyes, polyester stuffing, tapestry needle, and stitch markers
- Detailed A4 instruction manual
- A thank you card with QR code linking to a video tutorial
Every single item is inspected before packing. If anything arrives damaged or missing, report it within 3 Days and we'll send a replacement free of charge.
Q3: I'm a complete beginner—can I actually complete this kit?
Absolutely! THE KITORA is designed for complete beginners. Here's why:
- Our instruction manual includes detailed instructions for every single step, no experience needed
- The whale pattern uses only basic stitches (single crochet, increases, and decreases)
- Everything is pre-sized for success: correct hook size, correct yarn weight, correct stuffing amount
- Scan the QR code on your thank you card to watch a video tutorial walking you through the entire process
Many of our early makers had never crocheted before and they finished! You will too.
Q4: How long does it take to complete the whale? When can I finish?
Most beginners finish the whale in 4–8 hours spread across 2–3 sessions, depending on:
- Your crochet speed (absolute beginners may take longer; experienced crocheters finish faster)
- How many sessions you break it into (we recommend working in 1–2 hour blocks to keep focus)
The kit is designed for absolute beginners to create something real and hold it in their hands. There's no deadline. Work at your own pace and enjoy every stitch.
Q5: What if my kit arrives damaged? How does the exchange work?
We inspect every kit before shipping, but sometimes damage happens in transit. Here's our simple process:
Simple Replacement Process
Report within 3 Days: Send photos or a video of the damage via WhatsApp along with your order number.
We review: Within 24–48 hours, we verify and approve your claim.
We ship: A replacement kit ships to you free of charge (we cover all shipping costs).
You don't need to send back the damaged kit. Just reach out on WhatsApp (fastest), email, or Instagram DM with proof.
Still have questions?
Reach out to us through any of the channels below. We're happy to help you with your order or any crochet questions!